Privacy Policy

1. Who is responsible for your information

Dauphine Tours Mauritius, business registration number I25003550, at Royal Road, Grand Bay, Mauritius. We are responsible for your personal information under the Data Protection Act 2017 of Mauritius and, where it applies to you, the EU and UK General Data Protection Regulation.

For any privacy question or request, write to [email protected].

2. What we collect

• Contact form: your first name, email address, phone number, topic and message, along with the language you were using and the time you sent it.
• WhatsApp, email or phone: your contact details and anything you choose to tell us, such as your dates and group size.
• Bookings: what we need to arrange your trip, such as names, flight and hotel details, and any health or mobility information you choose to share so that we can look after you safely. For rentals, this also includes your driving licence details.
• Technical data: your IP address, browser details and the pages requested are processed by our hosting and network providers to deliver and protect the website, and may appear in server logs.

Please only share details about other travellers, including children, if you have their permission or are responsible for them. Please do not send card details or passport copies unless we specifically ask for them.

3. Cookies and your trip list

If you accept analytics cookies, we use Google Analytics, loaded through Google Tag Manager, to see how visitors find and use this website, such as which pages they visit. Google Analytics then sets cookies whose names start with _ga, which last up to 2 years. If you reject them or make no choice, Google Tag Manager is not loaded and these cookies are not set. We do not use advertising cookies.

The experiences, dates and group size you add to “My trip” are saved only in your own browser's local storage, so that your list is still there when you come back. Your cookie choice is saved there too.

Your trip list stays on your device until you send it to us by WhatsApp or through the contact form. You can change your cookie choice at any time with the “Cookie settings” link at the bottom of every page, or remove everything by clearing your site data in your browser.

4. Why we use your information

• To answer your enquiry and take the steps you ask for before a booking.
• To arrange and deliver what you have booked, and contact you about it.
• To meet our legal, tax and accounting obligations.
• To keep the website secure and running properly, which is our legitimate interest.
• With your consent, to understand how visitors use the website so that we can improve it.

We only use sensitive information, such as health details, with your consent, and you can withdraw that consent at any time. We do not sell your personal information or use it for automated decisions about you, and we do not send you marketing.

5. Who receives your information

• Resend, which delivers contact form messages to our inbox.
• Google, which provides our email through Gmail and, if you accept analytics cookies, Google Analytics and Google Tag Manager.
• WhatsApp (Meta), if you choose to contact us that way. WhatsApp handles your messages under its own privacy policy.
• Cloudflare and our hosting provider, which run and deliver this website and its images.
• Local operators, drivers, hotels and other partners, who receive only what they need to provide the service you booked.
• Authorities, when the law requires it.

6. Transfers outside Mauritius

Some of these providers, including Resend, Google, Meta and Cloudflare, may process information outside Mauritius, including in the United States. Where this happens, we rely on the protections the law requires, such as the safeguards in those providers’ data protection terms, or on the transfer being needed to deal with your request.

7. How long we keep it

We keep enquiries and conversations only for as long as we need them to answer you and look after your trip, and then we may delete them. We keep receipt records for 7 years, as Mauritian law requires. Google Analytics data is kept for no more than 14 months.

8. Your rights

You can ask us to:

• give you a copy of the personal information we hold about you;
• correct anything that is wrong or incomplete;
• delete your information, or limit how we use it;
• stop using it where we rely on legitimate interests or consent;
• give you the information you provided in a portable format, where this right applies.

Write to [email protected] and we will reply within the time the law allows. We may need to confirm your identity, and we may have to keep some records where the law requires it.

You can also complain to the Data Protection Office of Mauritius or, if you live in the EU or UK, to your local data protection authority, such as the CNIL in France.

9. Security

This website uses an encrypted connection, and we limit access to your information to those who need it. No system is completely secure, so please avoid sending anything highly sensitive by email or WhatsApp.

10. Children

This website is meant for adults planning a trip. If you are under 16, please ask a parent or guardian to contact us for you.

11. Changes to this policy

We may update this policy, and we will publish any new version on this page with its date.