Terms & Conditions

1. Who we are

Dauphine Tours Mauritius, business registration number I25003550, Tourism Authority licence number 17456.

You can reach us at Royal Road, Grand Bay, Mauritius, by phone or WhatsApp on +230 5767 6933, or by email at [email protected].

2. Enquiries and bookings

You cannot book or pay on this website. Sending us a trip list, a form or a message is an enquiry, and it does not commit you or us to anything.

Your booking is made when we confirm the service, date and total price to you in writing by email or WhatsApp, and you accept. Please check the details and tell us straight away if anything is wrong.

By booking, you confirm that you are at least 18 and that you accept these terms for everyone in your group.

3. Prices

Prices on this website are a starting guide and can change with exchange rates. Some trips have entrance fees or other costs on top, and we tell you about these before you decide.

The total we confirm in writing is the price you pay, unless you change your booking.

4. Payment

We do not take payment on this website. Depending on the activity, we ask for a deposit or full payment to reserve your place, and we tell you which when we confirm your booking.

We accept cash, MCB Juice and bank transfer, in Mauritian rupees, US dollars, euros or pounds sterling. We tell you when any remaining balance is due when we confirm your booking.

5. If you cancel or change your booking

Please tell us in writing as soon as you can. We will try to help with changes, but they depend on availability and may change the price.

If you cancel, we refund part of what you have paid, depending on how long before the service you tell us:

• 7 days or more before: 80% refund.
• 3 days before: 50% refund.
• Less than 3 days before: 50% refund or no refund, depending on the activity. We tell you which applies when you book.
• On the day of the service: no refund.

If you do not show up, or arrive too late to take part, there is no refund.

6. If we change or cancel a service

Trips depend on weather, sea conditions and safety. We or the operator may change a route, a timetable, a boat or a vehicle, or cancel a trip, when that is needed. This includes cyclone warnings and decisions by the authorities.

If a trip has to be cancelled, we will offer you another date or a similar trip where we can. If you do not accept the alternative, we refund you within 3 working days.

7. Independent operators

We do not own the activities we offer. We arrange them with the independent companies and people who own them, and their own rules, age limits and safety conditions also apply.

8. Health, safety and behaviour

Some activities are physically demanding or take place on open water. Before you book, tell us about any medical condition, pregnancy, reduced mobility or other need that could affect you or your group.

• Follow the instructions of guides, crew and drivers at all times.
• Make sure children are supervised by a responsible adult.
• Arrive on time at the agreed meeting point.

A guide, crew member or driver can refuse to take anyone they consider unsafe or disruptive, including anyone under the influence of alcohol or drugs. We strongly recommend travel insurance that covers your activities and cancellation.

9. Airport and hotel transfers

Please give us correct flight, hotel and passenger details, and tell us as soon as you can if your flight or plans change. There is no extra charge if your flight is delayed. If you do not show up for your pickup, a no-show penalty applies.

10. Car and scooter rental

Each rental also has its own rental agreement, which you sign when you collect the vehicle. If the agreement and these terms differ on a rental matter, the agreement applies.

• Driver: at least 18 years old, with a valid driving licence.
• Security deposit: a refundable deposit is required. We tell you the amount when you book.
• Insurance: included. You pay any excess. It does not cover drunk driving, unlicensed drivers, tyres or personal belongings.

You must drive legally and return the vehicle on the agreed date and in the same condition. You are responsible for traffic fines and parking charges during your rental.

11. Stays

Hotels, villas and apartments may have their own house rules and conditions, which we share with you before you book. We confirm check-in and check-out times, and any security deposit, when you book.

12. Our responsibility to you

We take reasonable care in arranging and providing our services. Nothing in these terms limits any liability that cannot legally be limited, including for death or personal injury caused by negligence, or your legal rights as a consumer.

We brief you before your trip. You are responsible for your belongings, and we are not responsible for their theft or loss.

13. This website

We work to keep this website accurate, but details, photos and availability can change and are only a guide until we confirm them. The text and images on this website belong to us or to those who licensed them to us, so please do not copy them without permission.

14. Complaints

If something goes wrong, tell your guide or driver, or contact us straight away, so that we can try to put it right during your stay. You can also write to us at [email protected].

15. Governing law

These terms are governed by the laws of Mauritius, and the courts of Mauritius have jurisdiction. This does not remove any consumer rights you have under the law of the country where you live.

16. Changes to these terms

We may update these terms and will publish any new version on this page. The version in force when we confirm your booking applies to that booking.